Policies:
HOW TO OBTAIN SAMPLES
All Anatolian Treasures™ essential oils are GC tested to ensure the oils are pure and the percentages of chemical components are well within the expected norm for oils produced from plants within the region of harvest. However, we realize that some folks also like to use their nose, so - if you want samples, we'll send you samples.
If you are not
sure of an oil then its good to request a sample before purchase because it is possible you might not like that particular oil .. or, you might
have become used to something different. I am not responsible for what
other sellers offer .. be their product pure or adulterated. If their
product is not pure one must consider that adulterating is done to
increase profits .. and to make the oil smell nicer .. thus, being more
marketable. Some of my oils might smell different than those a buyer is
accustomed to because mine are NOT tampered with.
We want to ensure that buyers eventually get to
have an olfactory experience with every oil we sell .. so I keep a list
of which oils each buyer has purchased or received as a sample. So when
you make an order .. you can either choose your samples .. or I will do
it for you. :-)
If you're not making a purchase but still want to
sample our oils, then contact me and tell me which ones you want and
we'll send up to five samples - but we must charge you shipping on this
one. It's not much - for folks within the USA for $3.95 the friendly
postperson will bring them to your door. For folks outside the USA it
is actual cost of shipping .. whatever that works out to be.
If
you want more than five samples, we can make it happen but if there is
no order then each sample beyond five will cost 60 cents each.
RETURN OF PRODUCTS
If you received your oils in good shape but don't like the odor of one of
them, keep in mind that there's different strokes for different folks, BUT -
I'll still try to make it right because I want to keep you happy ... if
possible .. ;-p
In such a case, contact me .. even though I can't take an oil back if it's
been opened because the oil can't be resold due to the possibility of
contamination ... we'll work something out. Please don't just send the oil
back, contact me and give me a shot at making it right. I cannot resell oils
that are returned because I cannot guarantee the integrity of the oil without
having it analyzed and that is not economically feasible for 4 oz of an
essential oil. Accordingly, I do not accept returns unless there is a problem
that is the fault of my company or the quality of the oil .. and .. since I
can provide an analysis with each oil we sell, I can imagine no problems with
the quality of the oil.
In no case can I accept return of a product later than 5 working
days from date of receipt .. and then, I do not accept returns unless
the buyer contacts me first to discuss the reasons for the return. And even after such
permission is granted, any bottle that has been opened .. or even appears
to be opened .. cannot be accepted and the buyer cannot be reimbursed. Goods returned (with
my permission) that are NOT due to an error on our part will
be subject to a twenty percent (20%) restocking fee. This must be as all orders are
Custom Orders .. we fill the bottles when an order is made .. and my
employees are paid by the hour for this work.
All returns .. for whatever reasons .. are subject to the Returns and
Credits policies outlined above.
DAMAGES
Please check your shipment for external damage before signing for it ..
or if it is an order that requires no signature, bring the problem to
the attention of the Postal authorities .. immediately. In all cases
you must bring the damage to the attention of the shipper. If an order
is badly damaged you do not have to accept it.
In case of internal damage that is discovered after the shipment is
signed for or obtained from the Post Office .. Do Not Discard the Box or the Broken Products - They Will Be Needed
For An Insurance Claim. If a buyer disregards this policy, We Will NOT Be Able to
Be Reimbursed - And You Will NOT Be Reimbursed. :-(
HOW TO KEEP SMILING IF YOU'RE UNHAPPY WITH OUR SERVICE OR PRODUCTS
First, I don't see this as happening because we work hard to see that
you stay happy with our service, plus our products are high in quality
and we can prove this with more than words. BUT, if something does make
you frown - you can do the following and I'll do my best to make you
smile again.
Contact me if any of the following applies and I'll make it right as
soon as possible, at no cost to you:
1. You didn't receive your order. It will be replaced.
2. Your oils were received leaking or broken. (See above)
3. You received the wrong oils. (See above)
If you have questions please contact me directly, Butch Owen at ButchBsi@superonline.com
It's my aim to have your oils on the road to you no later than 48 hours of
receipt of payment .. earlier if possible.
Folks, we're glad to have your business and we aim to please - that way,
we can keep your business and everybody is happy. I am proud to
have been able to extend our services to buyers in 50 US States and 64
other countries .. and I appreciate all of my buyers and friends .. be
their orders for $29.95 or $5,000.00 plus.
Y'all keep smiling,
:-)
